Coopers Fire

QA Engineer

• Support the Quality Manager and strengthen the ISO 9001 Quality Management System (QMS)
• Conduct and report on internal audits
• Ensure customer, statutory, and regulatory requirements are met
• Lead root cause analysis and corrective action (8D, 5 Why, Fishbone)
• Monitor closure and effectiveness of corrective and preventive actions
• Support new product introduction, including APQP and PPAP where required
• Analyse quality performance data (COPQ, scrap, complaints, supplier KPIs)
• Support continuous improvement initiatives

Quality Engineer

Sales

• Initiate relationships with key architects to develop unique specifications and follow through with main contractors
• Seek, research and develop new UK non-residential market opportunities for the company’s products and services
• Progress all UK non-residential sales enquiries and convert leads into orders at required margins
• Follow through opportunities with designers, specifiers and contractors to generate or convert quotations
• Carry out quotation follow-up calls and manage contacts via the company’s CRM
• Receive and process orders and pass to the company’s commercial department
• Utilise and contribute to CRM information to create new business and convert opportunities
• Feedback competitor activity to the business and CRM
• Identify new market opportunities for lead generation, product development and potential business ventures
• Attend required design or pre-start site meetings
• Utilise construction industry marketing information software to improve quotation conversion
• Support and liaise with estimating department on contractor enquiries and quotation requests
• Support and liaise with marketing department on product information, web leads, PR and exhibitions/CPD
• Deliver sales and CPD presentations as required
• Support customer, designer and authority visits to company premises and reference sites
• Ensure orders have clear terms, comprehensively cover customer requirements, meet margin requirements and unambiguous quotes
• Support post-order problem resolution such as payments and schedule adherence when requested

Quality Engineer

Specification Sales Manager