CooperCompanies

Client Support Specialist II

CooperCompanies

full-time

Posted on:

Location Type: Hybrid

Location: Tucson • Arizona • United States

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Tech Stack

ERP

About the role

  • Provide superior service, issue resolution, and continuous improvement
  • Communicate with existing clients via inbound and outbound telephone calls and emails
  • Re-educate clients on the value of storing stem cells
  • Assist in identification of cancellation reasons and tailored resolutions
  • Mentor new CAT and CSS, processing billing adjustments, cross-functional collaborations, document revisions
  • Participate in other Cross Functional and Client Services project involvement

Requirements

  • High School diploma or general education degree, or equivalent combination of education and experience is required for consideration
  • Minimum 2 years retention experience OR minimum 2 years of customer service in a contact center
  • A minimum of 1-year Client Advocacy Specialist experience
  • Ability to see the big picture and implement multiple tangible enhancements
  • Provide department updates for policy changes in CSS team meetings
  • Maintain department related documents
  • Attend Sales and Service trainings and understand inputs and outputs of role
  • Working knowledge of Excel, Power Point, Word and Google Applications
  • Working knowledge of the ERP and CRM systems
  • Excellent verbal and written communication skills
  • Reliable, with high integrity and strong work ethic
Benefits
  • Great compensation package
  • Medical coverage
  • 401(k)
  • Parental leave
  • Fertility benefits
  • Paid time off for vacation, personal, sick and holidays
  • Multiple other perks and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretention experienceClient Advocacy Specialist experiencebilling adjustmentsdocument revisions
Soft Skills
issue resolutioncommunication skillsmentoringreliabilityintegritywork ethicbig picture thinkingcross-functional collaboration