Proposal Marketing Manager
GRF CPAs & Advisors
Job Level
Mid-LevelSenior
About the role
- Repair, service, and install products in the CooperSurgical portfolio
- Provide optimal service to clients
- Support teammates and customers in France
- Optimize customer experience
- Advise and guide customers on product use
- Travel to labs/clinics around Europe, mainly France, and occasionally worldwide to service, repair, and install mechanical, electronic and/or software-related medical devices
- Maintain tools and spares equipment in line with specification
- Assist other Field Service Engineers, including cross training and shadowing
- Participate in equipment provision for workshops, conferences, and trade shows (setup and tear down)
- Follow company systems and procedures and comply with local legislation
- Assist with telephone technical support and cover FLS (Front Line Support) duties when required
- Manage travel arrangements related to fieldwork focusing on reducing downtime and travel-related costs
- Report to Field Service Supervisor - France, Turkey & Middle East and collaborate with EMEA team
- Field-based role with expected weekly travelling; preferred location Paris or surrounding area
Requirements
- Diploma in engineering, technical or Certificate of Higher Education
- + 3 years of experience from a similar role. Medical or IVF is a plus
- Experience from an international set-up
- Time management and planning skills
- Solution oriented with business understanding
- Structured and systematic approach
- Good diplomatic communication and collaboration skills
- Be able to navigate in a diverse landscape of clients
- Fluent France and strong English skills. Another language is a plus
- Good interpersonal communication skills when relating to customers, peers, and management
- Customer service-oriented mind
- Understanding this is not a 9-to-5 job
- Good understanding of CRM systems
- Good understanding of RMA processes
- Analytical ability to diagnose the repair needs of improperly functioning products
- Capability to handle multiple cases and work orders in a fast-paced environment whilst maintaining calm and organized
