Operations Supervisor
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full-time
Posted on:
Location Type: Office
Location: Kinston • North Carolina • United States
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Salary
💰 $48,000 - $50,000 per year
About the role
- Develops and maintains positive customer relationships
- Communicates effectively with customers, vendors and team members
- Provides overall responsibility for ensuring accurate data capture and system entry
- Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
- Continually looks for internal and customer process improvement processes
- Develops and promotes a team environment
- Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
- Assists with implementation and testing of new account start ups
- Provides support to teams located at customer sites
- Supports presentations for new customer sales, implementations and customer visits
- Presents data and findings in front of the Customer
- Reviews, updates and maintains standard operating procedures (SOP’s)
- Meets or exceeds all team KPI’s for Customer Service
- Conducts project work as required
Requirements
- Must have a high school diploma or general education degree (GED).
- Minimum of 2 years in transportation/supply chain management in a 3PL environment.
- Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data capturesystem entryproblem solvingpersonnel managementperformance feedbacktrainingmentoringproject managementstandard operating proceduresKPI management
Soft Skills
customer relationship managementeffective communicationteam developmentprocess improvementpresentation skillsdata presentationcollaborationadaptabilityleadershipcustomer service
Certifications
high school diplomaGED