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Customer Service Agent, Warehouse

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full-time

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Location Type: Office

Location: Carteret • New Jersey • United States

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Salary

💰 $19 - $22 per hour

About the role

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
  • Provide accurate information regarding order status, inventory availability, and shipping schedules.
  • Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
  • Collaborate with internal teams to address customer issues effectively.
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
  • Maintain accurate records of customer interactions, transactions, and inquiries.
  • Generate reports and summaries as needed to track customer service metrics and performance.
  • Identify root causes of customer issues and implement solutions to prevent recurrence.
  • Proactively address potential problems to ensure a seamless customer experience.
  • Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
  • Educate customers on product features, benefits, and value propositions.
  • Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
  • Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
  • Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
  • Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Requirements

  • Some college coursework or a degree in business administration, logistics, or a related field is preferred.
  • 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.
  • Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Problem-solving and conflict resolution skills.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Familiarity with Microsoft Office suite (Word, Excel, Outlook).
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata entryorder processingreport generationproblem-solvingconflict resolutioninventory managementshipping logisticswarehouse management systemscustomer relationship management
Soft Skills
interpersonal skillscommunication skillsmultitaskingtime managementattention to detailcustomer relationship buildingfeedback solicitationcollaborationproactive problem-solvingadaptability