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Junior Application Support Specialist

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full-time

Posted on:

Location Type: Office

Location: Warsaw • Poland

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Job Level

Junior

Tech Stack

Go

About the role

  • Identifies and resolves issues with applications, following agreed procedures
  • Uses application management software and tools to collect agreed performance statistics
  • Carries out agreed applications maintenance tasks
  • “Go Live” “Hypercare” support after introduction of new solutions
  • Supporting the processing of service requests
  • Configuration of software parameters to meet business requirements by using the existing data
  • Handling of incidents and problems and assignment and escalate to 3rd level support
  • Application monitoring by using agreed performance monitoring tools, ensuring that application performs in an expected manner and scope
  • Carries out agreed tasks related to the services

Requirements

  • Minimum bachelor’s degree or equivalent in Business Administration, Logistics, Business Informatics, Computer Science, or related disciplines
  • Experience with ITIL incident/problem handling as a plus
  • Preferable in the logistics environment
  • Experience identifying incidents or potential issues
  • Understanding of business and IT processes
  • Customer service experience
  • Self-initiative, detailed-oriented with excellent analytical skills
  • Flexible thinker able to operate in a changing environment
  • Good communication skills
  • Fluent Business English (written and spoken)
Benefits
  • Employment based on an employment contract, along with a comprehensive benefits package
  • Training and development programs, as well as access to an e-learning platform
  • Onboarding program with the support of a dedicated Buddy
  • Participation in an annual, company-wide integration event
  • A work environment based on Scandinavian organizational culture
  • Opportunities for growth through our internal program
  • Sharing the costs of sports activities
  • Private medical care
  • Sharing the costs of foreign language classes
  • Sharing the costs of professional training & courses
  • Life insurance
  • Integration events
  • Corporate gym
  • Corporate sports team
  • Coffee / tea
  • Parking space for employees
  • Extra social benefits
  • Holiday funds
  • Christmas gifts
  • Employee referral program
  • Charity initiatives
  • Bicycle parking
  • Modern and ergonomic office
  • Yoga in the office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application managementperformance monitoringincident handlingproblem handlingsoftware configurationdata analysisservice request processingapplications maintenancebusiness process understandingITIL
Soft Skills
customer serviceself-initiativedetail-orientedanalytical skillsflexible thinkingcommunication skills