Operations, Airfreight Export
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full-time
Posted on:
Location Type: Office
Location: Dongguan • China
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Job Level
Tech Stack
About the role
- Communicate with the customer in accordance to existing communication guidelines where applicable.
- Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation.
- Take the full ownership of a customer’s inquiry and solving their problem with a “CAN-Do” attitude.
- Proactively keep the customer updated on the status of their order until final delivery.
- Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer.
- Provide accurate, precise and quick answers or information to customer inquiry or concern.
- Serve the customer with integrity and embrace the company policy.
- Maintain good knowledge on DSV systems, processes, tools and organization by continuous learning and development.
Requirements
- College Degree or above
- Industry experience minimum 1 year.
- Experience in a customer focused role preferred
- Honest, reliable and responsible; positive attitude under high pressure, problem solver
- Knowledge in freight forwarding and logistics.
- Knowledge of business processes
- Skillful of PC & Internet
- Good command of Mandarin and English
- Software Skills: PPT, Excel, Word
Benefits
- Working at DSV means playing in a different league.
- We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight forwardinglogisticsbusiness processesPC skillsInternet skillsMicrosoft PowerPointMicrosoft ExcelMicrosoft Word
Soft Skills
communicationproblem solvingreliabilityresponsibilitypositive attitudecustomer focusintegrityownership
Certifications
College Degree