IT Supporter – Service Desk
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full-time
Posted on:
Location Type: Office
Location: Paranaque • Philippines
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About the role
- Act as the first and single point of contact for IT clients in the organization in all matters related to the IT area.
- Communicate with Service Desk Customers via formal and dedicated communication channels.
- Act in relation to problems reported by Service Desk Clients.
- Remain in contact with Service Desk clients in the field of matters reported by them and managed by the Service Desk unit.
- Maintain and manage the documentation of cases reported by Clients to the Service Desk.
Requirements
- Graduate of any Bachelor’s degree or with at least 2-yr relevant working experience
- 2-3 years’ experience in global organization providing 24*7 customer support using incident, requests and problem management disciplines
- 2-3 years’ experience supporting Microsoft Windows workstations in a globally connected network
- Excellent English reading, writing and speaking skills.
- Analytical troubleshooting skills
- Computer Skills Microsoft Office power user
- ITIL V3/V4 Foundation preferred but not required
Benefits
- Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
- Excellent attendance and punctuality, and capable of being self-managed
- Team player, able to work closely with a few individuals
- Prepared to work rotational shifts providing 24*7 coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementrequest managementproblem managementMicrosoft WindowstroubleshootingMicrosoft Office
Soft Skills
communicationanalytical skills
Certifications
ITIL V3ITIL V4