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Senior Operations Manager, Road

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full-time

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Location Type: Office

Location: Port Elizabeth • South Africa

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Job Level

Senior

About the role

  • To manage the deliverables of the organization’s objectives through communication, measurement and motivation of the staff.
  • To interface with shared functions ensuring continues cooperation and interactions with these functions.
  • To manage and deliver on our Service Catalogue to clients.
  • To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day.
  • To ensure compliance to internal and external controls and other KPI’s set at global and local level.
  • To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget.
  • To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
  • Managing people’s performance and growth to create a sustainable business environment.
  • Adherence to deadlines and schedules.
  • Managing and controlling resources and risk management.
  • Administrative duties relevant to the position.
  • Interacting with customers at all levels – in person and telephonically.
  • Maintain and enforcing existing systems processes and controls with continuous improvement.
  • Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
  • Actively managing daily operational performance to consistently achieve performance metric targets.
  • Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.
  • Actively drive all initiatives being implemented within the company within the branch per agent.
  • Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.
  • Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements.
  • To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.
  • Oversee operational activities during peak times when at or visiting branches.
  • Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
  • Review and validate that forecasts for the branch or agent for the month and the year are accurate and justifiable.
  • Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
  • Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

Requirements

  • Minimum of 5 years’ experience in the logistics, transport and courier environment in a managerial role.
  • Sales, operations, HR and IR skills
  • Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
  • Comprehensive knowledge of P&L/financials
  • Comprehensive knowledge of the LRA and BCEA
  • Ability to liaise effectively with clients and colleagues at various organizational levels
  • Punctuality and good time management skills
  • Good administrative skills & daily planning skills
  • Ability to adapt to a rapidly changing environment/technology
  • Ability to work under pressure & meet deadlines without fail
  • Ability to work without supervision
  • Excellent verbal and written communication skills
  • Ability to work beyond scheduled working hours
  • Flexibility to travel
  • Own reliable transport and a valid unendorsed code 8 driver’s license
  • Budgeting Skills
  • Ability to Understand and identify cost trends
  • Ability to forecast cost
  • Computer Literacy Level Intermediate in Full MS Office suite package ( MS Word, Excel, Powerpoint, Teams and Outlook )
  • Tertiary Qualification ( Advantageous )
  • B.Com Degree in Transport and Logistics
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
P&L managementbudgetingcost forecastingMS ExcelPivot tableschartsformulasadministrative skillslogistics managementquality management systems
Soft Skills
communication skillstime managementadaptabilitypressure managementindependenceflexibilityperformance managementcustomer interactionteam collaborationproblem-solving
Certifications
B.Com Degree in Transport and Logistics