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Customer Service Manager

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full-time

Posted on:

Location Type: Office

Location: Moerdijk • Netherlands

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About the role

  • leading and developing the Supervisors and their teams within the department;
  • ensuring the optimal deployment of employees and supporting their professional development;
  • maintaining oversight of the quality and progress of the service delivery;
  • managing performance by monitoring KPIs and analysing reports;
  • translating agreements from SLAs into clear working methods and continuously looking for opportunities to improve processes.

Requirements

  • a higher professional education level (HBO) with at least 5 years of experience in a leadership role within customer service, logistics or operations;
  • excellent command of both Dutch and English, written and spoken;
  • strong leadership skills combined with strategic insight, analytical ability and the capability to communicate clearly and effectively with various stakeholders.
Benefits
  • a salary aligned with the knowledge and experience you bring;
  • 28 days of annual leave and 8% holiday allowance;
  • access to knowledge and training through our DSV Academy and external training programmes, enabling you to grow and influence your career path;
  • a focus on mindfulness and mental wellbeing through our partner OpenUp, which you and your family can use free of charge and without limitations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipstrategic insightanalytical abilitycommunication
Certifications
higher professional education level (HBO)