Customer Service Specialist
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full-time
Posted on:
Location Type: Office
Location: Edwardsville • Illinois • United States
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Salary
💰 $22 per hour
About the role
- Handle customer service inquiries and complaints
- Act as a liaison between the warehouse and the customer
- Gather and maintain data and records relative to shipping and receiving activities
- Prepare reports concerning customer service as required by supervisors
- Assist in resolving discrepancies
Requirements
- Process and input all customer orders
- Running and printing shipments from WMS
- Run stock reports to check for product availability
- Check all orders for special requests
- Notify customers of any activity concerning their merchandise
- Maintain a good working relationship with customers
- Ensure the accuracy of all receiving and shipping documents
- Enter and verify data regarding customer orders and shipments
- Oversee all paperwork associated with orders
- Answer incoming telephone calls and greet customers
Benefits
- Medical, prescription, dental, and vision insurance
- Life insurance
- Flexible spending accounts (FSAs)
- Health savings accounts (HSAs)
- Short- and long-term disability coverage
- Wellness resources
- Employee Assistance Program (EAP) services
- Paid time off programs
- Paid company holidays
- Participation in the DSV 401(k) plan with company matching contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryorder processingshipping and receivingreport preparationinventory managementdiscrepancy resolutioncustomer order verificationstock reportingWMS
Soft Skills
customer servicecommunicationrelationship managementproblem-solvingattention to detailorganizational skills