Customer Service Agent – Shift D (Thurs - Sun 6am - 430pm)
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full-time
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Location Type: Office
Location: Dulles • Virginia • United States
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About the role
- Responsible for providing and maintaining effective customer service and satisfaction.
- Provide information to resolve customer shipment related issues.
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
- Assist customers with requests pertaining to pick-up and deliveries, tracing shipments, POD information, and rate quotes.
- Follow up with customers and other departments to resolve invoice problems and discrepancies.
- Accurately input into and retrieve information from the system.
Requirements
- High school diploma or equivalent required.
- 3-6 years of experience in customer service.
- Proficient with Windows OS, Word, and Excel.
- Must be able to type 45 WPM.
- Good interpersonal skills required.
Benefits
- Health insurance
- Travel allowances
- 401(k) retirement plan
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceshipment trackinginvoice resolutiondata entrytyping speed 45 WPM
Soft Skills
interpersonal skills
Certifications
high school diploma