Customer Service Supervisor
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full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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About the role
- Responsible for coordinating activities of various types of service agents providing customer support services
- Supervise and develop customer service agents, specialists, and coordinators
- Handle customer complaints and adhere to client protocol
- Monitor productivity of agents and generate reports
- Provide performance feedback and coaching to employees
Requirements
- 0-2 years of related supervisory experience
- Exceptional interpersonal skills
- Bachelor’s degree or equivalent strongly preferred
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillssupervisory skillscoachingperformance feedbackcustomer supportcomplaint handling