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Customer Service Agent, Logistics Coordinator

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full-time

Posted on:

Location Type: Office

Location: Manassas • Virginia • United States

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Salary

💰 $21 per hour

Job Level

Junior

About the role

  • The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
  • Process and input all customer orders.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, etc.
  • Operate the computer terminal in a proficient manner.
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.

Requirements

  • Must have a high school diploma or general education degree (GED).
  • 1 year experience in Customer Service-related capacity.
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
  • Intermediate computer skills.
  • Proficient with MS Office Applications.
  • English (reading, writing, verbal) proficiency.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceorder processingstock reportingwork order generationinvoicingshipment processingcomputer proficiencyMS Office
Soft Skills
rapport buildingtrust buildingexceptional servicecommunicationproblem solvingcourtesytimeliness
Certifications
high school diplomaGED