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Operational Account Manager

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full-time

Posted on:

Location Type: Office

Location: Seattle • Washington • United States

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Salary

💰 $80,168 - $101,500 per year

Job Level

Junior

About the role

  • Serve as the single point of contact for the key account, managing day-to-day operational inquiries, escalations, and shipment-level issues across all transport modes
  • Monitor shipment milestones and proactively communicate delays, disruptions, and exceptions to internal and external stakeholders
  • Ensure timely and accurate booking management, documentation, and customs clearance coordination in partnership with origin and destination teams
  • Maintain full shipment lifecycle visibility within DSV systems (e.g., CargoWise, TMS) and customer-facing platforms
  • Develop, implement, and enforce Standard Operating Procedures (SOPs) specific to the key account
  • Conduct regular SOP audits and gap analyses to drive continuous improvement in process adherence
  • Track and report on Key Performance Indicators (KPIs) including on-time delivery, transit time SLAs, cost-per-shipment, and exception rates
  • Prepare and present regular operational reviews (weekly, monthly, quarterly) with data-driven insights and actionable improvement plans
  • Build and maintain strong relationships with the customer’s logistics, procurement, and supply chain teams

Requirements

  • Bachelor’s degree in Supply Chain Management, Logistics, International Business, or a related field
  • 1–3 years of experience in freight forwarding, logistics operations, or supply chain management, preferably within a Control Tower or Key Account environment
  • Strong working knowledge of international trade, customs regulations, Incoterms, and multimodal transport operations
  • Proficiency in logistics platforms such as CargoWise, or equivalent TMS/WMS systems
  • Advanced proficiency in Microsoft Excel (dashboards, formulas, pivot tables) and PowerPoint for reporting and client presentations
  • Excellent communication and interpersonal skills with the ability to influence and coordinate across diverse teams and geographies
  • Strong analytical mindset with a detail-oriented approach to problem-solving and data accuracy
  • Ability to work under pressure in a fast-paced, deadline-driven environment with multiple priorities
Benefits
  • medical, prescription, dental, vision, and life insurance
  • flexible spending accounts (FSAs)
  • health savings accounts (HSAs) (for eligible plans)
  • short- and long-term disability coverage
  • access to wellness resources
  • Employee Assistance Program (EAP) services
  • participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%
  • various paid time off programs
  • paid company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chain managementlogistics operationsfreight forwardingcustoms regulationsIncotermsmultimodal transport operationsdata analysisreportingprocess improvementKey Performance Indicators
Soft Skills
communicationinterpersonal skillsanalytical mindsetproblem-solvinginfluencecoordinationattention to detailability to work under pressuretime managementrelationship building
Certifications
Bachelor’s degree in Supply Chain ManagementBachelor’s degree in LogisticsBachelor’s degree in International Business