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Operational Account Manager, Freight Operations, Road

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full-time

Posted on:

Location Type: Office

Location: Lancaster • Texas • United States

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Salary

💰 $62,000 - $84,000 per year

About the role

  • Develops the overall customer relationship via all methods of communication
  • Negotiates with transportation carriers and providers to obtain, set rates and determine services available
  • Researches and determines growth opportunities within the branch’s house accounts
  • Investigates, actions and establishes new customer leads and opportunities
  • Examines customer requests to provide best service options and pricing available
  • Proactively handles customer shipment requests
  • Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling
  • Provides direction and sets pricing guidelines for Carrier Sales team
  • Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager
  • Ensures customer expectations are met or exceeded through close communication with Carrier Sales team
  • Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers
  • Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer
  • Other duties and project work as assigned by manager.

Requirements

  • High School Diploma or equivalent (GED) required
  • College degree in Business Administration, Logistics or Supply Chain Management preferred
  • 3 years’ experience in logistics, transportation brokerage, or related field required
  • 5+ years preferred
  • Experience with transportation management systems
  • Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
  • Solid analytical experience in Excel required
  • High attention to detail and ability to multitask
  • Strong organizational skills
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Excellent interpersonal communication and problem-solving skills, verbal, written and in person
  • Strong prioritization skills and works with a sense of urgency
  • Strong mathematical skills for pricing, negotiating and project development.
Benefits
  • medical, prescription, dental, vision, and life insurance
  • flexible spending accounts (FSAs)
  • health savings accounts (HSAs)
  • short- and long-term disability coverage
  • wellness resources
  • Employee Assistance Program (EAP) services
  • paid time off programs
  • paid company holidays
  • participation in the DSV 401(k) plan with company matching contributions of up to 5%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticstransportation brokeragetransportation management systemsdata inputshipment trackingpricing guidelinesanalytical skillsmathematical skills
Soft Skills
interpersonal communicationproblem-solvingorganizational skillsattention to detailmultitaskingteamworkindependent resultsprioritizationsense of urgency
Certifications
High School DiplomaGEDCollege degree in Business AdministrationLogisticsSupply Chain Management