Business Development Specialist
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full-time
Posted on:
Location Type: Office
Location: Lancaster • Texas • United States
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Salary
💰 $55,000 - $68,000 per year
Job Level
About the role
- Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
- Reactivate inactive or churned customer accounts
- Convert qualified leads into active shipping customers and revenue-generating accounts
- Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
- Encourage one-time shippers to become recurring customers to improve retention and account activation
- Meet or exceed assigned activity, pipeline, and revenue performance metrics
- Build, manage, and prioritize a structured sales pipeline within the company CRM system
- Qualify leads using defined criteria and advance opportunities through the sales cycle
- Maintain accurate and complete CRM documentation, forecasting, and activity tracking
- Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities
- Execute high-volume outbound outreach via calls, email, and digital platforms
- Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
- Apply solution-based selling techniques to close opportunities efficiently
- Provide timely follow-up and consistent communication to customers
- Support onboarding of new customers to ensure a positive initial experience and repeat business
- Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility
- Coordinate onboarding activities and handoff to operational teams
- Share customer feedback and market insights to improve lead quality and targeting
- Communicate customer expectations and service requirements to internal stakeholders
Requirements
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred
- 1–3 years of inside sales, business development, customer service, or commercial experience preferred
- Experience working in a KPI-driven or quota-based environment preferred
- Experience using CRM platforms (Microsoft Dynamics or similar) preferred
- Basic understanding of transportation, logistics, or supply chain services preferred
Benefits
- Medical, prescription, dental, vision, and life insurance
- Flexible spending accounts (FSAs)
- Health savings accounts (HSAs) (for eligible plans)
- Short- and long-term disability coverage
- Wellness resources
- Employee Assistance Program (EAP) services
- Participation in the DSV 401(k) plan with company matching contributions up to 5%
- Paid time off programs
- Paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution-based sellingsales pipeline managementlead qualificationCRM documentationactivity trackingforecastingcustomer onboardingupsellingcross-sellingcustomer retention
Soft Skills
communicationcollaborationcustomer servicetime managementproblem-solvingrelationship buildingorganizational skillsadaptabilitynegotiationfollow-up