Customer Service Supervisor
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full-time
Posted on:
Location Type: Office
Location: Pflugerville • Texas • United States
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About the role
- Responsible for the supervision and development of customer service agents, specialists, and coordinators
- Handle customer complaints, adhere to client protocol and SOP’s
- Monitor productivity of agents and generates reports
Requirements
- Bachelor’s degree or equivalent strongly preferred
- Generally prefer 0-2 years of related supervisory experience
- Exceptional interpersonal and analytical skills required
Benefits
- DSV is an equal employment opportunity employer
- Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
supervisory skillsinterpersonal skillsanalytical skills