Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency
Develop and maintain reports and dashboards to support daily business operations and customer service performance
Ensure accuracy and reliability of data through data cleaning, validation and standardization
Collaborate with operations, IT and customers to address reporting and customer service needs
Support ad-hoc data requests, customer inquiries and analysis requests as needed

Requirements

Must have a high school diploma or general education degree (GED)
1-3 years’ experience in a Customer Service-related capacity
Bachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required)
Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus
Intermediate computer skills, proficient with MS Office
Proficiency in Excel (pivot tables, formulas, charts)
Ability to perform basic data interpretation and analysis
Understand data cleaning, validation and standardization
Familiarity with data visualization tools (Power BI, Tableau, etc.) – preferred but not required

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata cleaningdata validationdata standardizationdata interpretationExcelpivot tablesformulaschartsreporting

Soft Skills

collaborationcustomer serviceorganizational skillscommunication

Certifications

Google Data AnalyticsMicrosoft Power BI