Customer Service Supervisor
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full-time
Posted on:
Location Type: Office
Location: McCarran • Nevada • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Responsible for the supervision and development of customer service agents, specialists, and coordinators
- Answer questions about services
- Monitor productivity of agents and generates reports
- Handle customer complaints, adhere to client protocol and SOP’s
Requirements
- Exceptional interpersonal and analytical skills required
- Bachelor’s degree or equivalent strongly preferred
- Generally prefer 0-2 years of related supervisory experience
Benefits
- Medical, prescription, dental, vision, and life insurance
- Flexible and health spending accounts
- Short and long-term disability coverage
- Wellness resources to support overall well-being
- 401(k) plan with company-matching contributions up to 5%
- Paid time off, paid holidays, and additional floating holidays
Applicant Tracking System Keywords
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Soft Skills
interpersonal skillsanalytical skillssupervisory experience