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Manager Operations

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full-time

Posted on:

Location Type: Office

Location: Duisburg • Germany

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About the role

  • Independent, operational logistics management of one or more customer projects
  • Functional and disciplinary leadership of up to approximately 70 operational and commercial employees (across multiple levels) in the warehousing and customer service functions
  • Personnel planning, training and staff development within your area of responsibility
  • Compliance with company-wide QSHE standards (Quality, Safety, Health, Environment) and the preparation of work and operating instructions
  • Accountability for results in the customer areas under your management
  • Ensuring adherence to customer-agreed service levels and internal KPIs
  • Management of Sigma reporting
  • Implementation of new customer projects and development of existing customer accounts
  • Planning and conducting business review meetings
  • Continuous, goal-oriented optimization of processes and technologies within your area of responsibility
  • Costing and negotiation of service proposals
  • Reporting to branch management

Requirements

  • Bachelor’s or Master’s degree with a focus on Logistics, Supply Chain Management, Industrial Engineering, or Business Administration
  • Alternatively, relevant vocational training with many years of experience in a similar role at a logistics service provider
  • Deep understanding of warehouse operations and processes, warehouse management systems, and warehouse equipment
  • Strong IT affinity and enthusiasm for new technologies
  • Industry experience ideally from one or more of the following segments: Consumer Goods, E‑Commerce, Retail/Wholesale, Automotive, Healthcare, Industrial
  • Excellent communication and presentation skills
  • Goal-oriented with a customer- and solution-focused approach to thinking and acting
  • Very good German and English language skills
  • Turkish language skills, spoken and written, are a plus
  • Strong user skills in MS Office (particularly Excel, PowerPoint) and the MS Power Platform including Power BI
  • Lean Management or Six Sigma certification is a plus
Benefits
  • Employer contributions to a capital-building savings plan (Vermögenswirksame Leistungen)
  • Company pension plan
  • Employee discounts
  • DSV employee card with a monthly net allowance
  • Company bike program (JobRad)
  • Anniversary bonus payments
  • Supplemental health insurance (division-dependent)
  • Computer/screen-work eyewear
  • Group accident insurance
  • Comprehensive onboarding with an individual training plan
  • A great, committed and motivated team
  • Flat organizational structures
  • An open working atmosphere
  • A varied scope of responsibilities
  • Wide decision-making authority within a global player
  • A modern workplace including a transparent flexitime arrangement
  • Option for mobile/remote working
  • Regular further training and development courses
  • E-learning courses
  • "Talents@DSV" is one of several talent development programs to keep your skills up to date
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics managementwarehouse operationswarehouse management systemsprocess optimizationcostingnegotiationpersonnel planningstaff developmentKPI managementSigma reporting
Soft Skills
leadershipcommunication skillspresentation skillsgoal-orientedcustomer-focusedsolution-focusedorganizational skillstrainingstaff developmentteam management
Certifications
Lean Management certificationSix Sigma certification