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Key Account Manager

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full-time

Posted on:

Location Type: Office

Location: Tholen • Netherlands

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Salary

💰 €5,000 - €6,000 per month

About the role

  • develop a clear roadmap and ensure logistics, IT, and commercial teams come together in a forward-looking customer strategy
  • ensure that internal teams and the client stay focused, expectations remain realistic, and plans stay actionable
  • participate in QBRs, maintain close contact with stakeholders, and collaborate with a dedicated in-house operations manager
  • mapping escalations, needs, and additional customer requests and translate these into concrete and actionable business plans or strategies
  • developing an internal multi-year plan that identifies commercial opportunities, involving stakeholders, assessing risks, and ensuring the plan’s success
  • acting on the client’s frequent changes and shifting priorities, collaborating to set achievable expectations and deliver results
  • handling of accounts receivable and resolve disputes
  • being the go-to person for the client on operational matters, monitor and safeguard established KPI targets, and deliver periodic client presentations

Requirements

  • work experience in a commercial role within contract logistics (3PL)
  • strong personality, able to tackle challenges and strengthen client relationships
  • experience with contract negotiations and a seasoned, professional discussion partner
  • drive, a commercial mindset, and long-term commitment to DSV
Benefits
  • salary depending on knowledge and experience, ranging from €5,000 – €6,000 gross per month, supplemented with a 5% bonus and 8% holiday allowance
  • a company car with an international fuel card
  • 28 vacation days (full-time) to spend with friends and family
  • hybrid working model, both from home and the office
  • a favorable pension scheme, part of which is premium-free, with a 5% personal contribution
  • personal development through our DSV Academy and external training in logistics or other relevant fields
  • extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract negotiationsaccount managementbusiness planningrisk assessmentKPI monitoring
Soft Skills
strong personalityclient relationship managementproblem-solvingcollaborationcommunication