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Customer Service Representative

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full-time

Posted on:

Location Type: Hybrid

Location: Tholen • Netherlands

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Salary

💰 €3,000 per month

About the role

  • Identifying disruptions in the order or delivery process, resolving them where possible, and proactively informing clients about delays or changes;
  • Managing, checking, and securing the inbound and outbound order process, invoicing, and arranging transport with all necessary shipping documentation;
  • Handling complaints or claims and, if necessary, escalating them to relevant departments;
  • Working accurately, keeping an overview of the entire process, and closely collaborating with warehouse colleagues, external stakeholders, and other DSV divisions;
  • Primarily communicating via email and, together with a buddy, being responsible for various (international) clients.

Requirements

  • Knowledge of inbound and outbound customer service, preferably in a logistics environment.
  • Familiarity with shipping documentation, inventory management, and ideally some knowledge of customs procedures.
  • A cheerful, positive personality with strong prioritization skills.
  • Several years of experience in a similar role within customer service, customer care, or support is a plus.
  • Naturally customer-focused, strong communication skills, and fluent in English, Dutch is a plus.
Benefits
  • 28 vacation days (full-time) to spend with friends and family.
  • Hybrid working model, both from home and the office, flexibility comes first.
  • A favorable pension scheme, part of which is premium-free, with a 5% personal contribution.
  • Personal development through our DSV Academy and external training in logistics or other relevant fields.
  • Extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inbound customer serviceoutbound customer serviceshipping documentationinventory managementcustoms procedures
Soft Skills
strong prioritization skillscustomer-focusedstrong communication skillscheerful personality