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Business Change Manager

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full-time

Posted on:

Location Type: Office

Location: Lisbon • Portugal

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About the role

  • Manages the implementation in the business on behalf of Global Customs
  • Onboard individual Customers into DSV from a Customs perspective
  • Sign off the proposed Business Requirement Document to initiate integrations
  • Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
  • Ensures that the User Acceptance Tests scenarios are created & executed accordingly
  • Ensures that all local stakeholders are aligned
  • Ensures that all local contributors have committed to the plan and are delivering on time and on quality
  • Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
  • Help develop the EDI and API offerings for Global Customs
  • Work towards the commercial part of DSV
  • Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally
  • Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
  • Understand our EDI & API services and guide customers/sales towards API First and help evolving it
  • API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

Requirements

  • Experience with customer engagement
  • Highly proficient in English
  • Project Management capabilities and experience
  • A fair technical and integration understanding
  • An end-to-end mindset
  • Understanding of customs is an advantage
  • A “do” person with high level of accountability
Benefits
  • Permanent contract
  • Private medical care
  • English courses - financial or co-financed by company
  • Food allowance
  • Work schedule 35h/week
  • Comprehensive onboarding program
  • Buddy
  • Good access to public transports
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EDIAPIProject ManagementBusiness Requirement DocumentUser Acceptance TestingIntegrationTroubleshootingCustomer EngagementTechnical UnderstandingEnd-to-End Mindset
Soft Skills
AccountabilityCommunicationCollaborationProblem SolvingLeadershipPlanningAdaptabilityCustomer FocusDetail OrientationProactivity