Cook Group

QA Engineer

• Maintain and improve the Quality Management System (QMS) in accordance with ISO 13485, 21 CFR 820, and other applicable standards.
• Act as the primary contact for quality issues, interfacing with internal teams and external stakeholders.
• Conduct risk assessments and develop risk management documentation, including FMEAs.
• Lead investigations into product non-conformances and complaints, performing root cause analysis and implementing CAPAs.
• Review and approve change requests, ensuring compliance with quality standards.
• Collaborate with cross-functional teams to drive quality improvements and product enhancements.
• Support internal and external audits, providing documentation and ensuring audit readiness.
• Analyze quality data to identify trends and opportunities for process improvements.
• Support product lifecycle activities from design to post-market surveillance, addressing product-related risks.
• Provide guidance and mentorship to entry-level technical staff.
• Interface with regulatory bodies and third-party auditors, such as FDA and Notified Bodies.
• Manage conflict resolution related to technical quality issues.
• Maintain all required training and seek continuous professional development.

Quality Engineer

Customer Support

• Manage incoming calls, emails, and chats from both internal and external customers.
• Assist customers with order placement, back-orders, purchase order inquiries, and other general inquiries.
• Communicate professionally via email, phone, and chat with peers and leadership.
• Answer product-related questions and triage appropriately.
• Perform duties in compliance with local quality procedures and work instructions, proactively identifying areas for improvement and communicating recommendations to leadership.
• Log customer complaints and feedback into the appropriate system.
• Collaborate cross-functionally with Sales Divisions or other Operational Units.

Customer Support Specialist, Bilingual

Product Manager

• Will be responsible for managing the Specialty Catheters global product family within the Vascular Division
• Assist in the development, and communication, of the global strategy for the assigned product line(s)
• Manage total product life cycle (TPLC) of assigned product line(s) from idea inception to obsolescence
• Work closely with stakeholders within the Division, Marketing, company Functions, and Operational Units to implement the strategy for assigned product line(s)
• Manage the financial health of product line(s) by setting appropriate pricing thresholds, managing margins and cost improvement opportunities
• Collaborate with functional teams and contribute to developing product retirement strategies when necessary
• Develop and drive the product pipeline for assigned product line(s)
• Lead and complete large and complex projects in a timely manner for planned and unplanned product specific events including, but not limited to, product launches, backorders and recalls

Global Product Manager, Vascular Specialty Catheters

Accounts Receivable

• Manage a portfolio of accounts, improving collections performance and following global policies.
• Post daily bank transactions, apply customer payments, and maintain current account records.
• Investigate and resolve payment discrepancies and vendor queries.
• Process routine and complex invoices, credit memos, and expense reports, intervening in automated processes as needed.
• Execute regular payment runs to vendors and employees, ensuring compliance with payment schedules and corporate procedures.
• Monitor system controls for correct coding, PO matching, and approvals.
• Prepare and manage out-of-cycle payments (e.g., tax/tender payments).
• Reconcile vendor statements to open AP balances and review aged vendor balances.
• Prepare regular aging reports and support month-end and year-end closing activities.
• Collaborate with internal departments (e.g., CSD, Sales Operations, Tax/Finance) to resolve account and invoice issues.
• Maintain organized digital records and support audits with required documentation.
• Monitor and action shared AR/AP mailboxes, escalating as appropriate.
• Identify and implement process improvements to enhance AR/AP efficiency.
• Uphold internal controls and compliance in all AR/AP activities.
• Provide guidance, training, and support to new or entry-level team members and may oversee AI agents supporting AR/AP tasks.
• Participate in ongoing training and contribute to a positive team environment.
• Ad hoc general finance tasks or projects as required by the business.

Accounts Receivable and Payable Specialist

Recruitment

• Manages recruiting at all levels, concentrating on sourcing, screening, interviewing, onboarding and other associated administrative components for complex, senior, or specialized positions.
• Advises and partners with hiring managers and other leadership on market trends, candidate pipelines, and workforce planning requirements.
• Conducts industry and candidate research identifying various recruitment sources to build & maintain active candidate pools ensuring a replenishable repository of qualified candidates are available for arising opportunities.
• Ensures hiring processes, practices and materials comply with MyoSite and Cook global policies and all legal requirements, including the EEO & FLS Acts, etc., advises and guides hiring managers accordingly.
• Actively collaborates with cross-functional leaders to develop and execute strategic sourcing plans, enabling MyoSite to competitively source diverse, qualified and motivated talent for hard-to-fill or niche roles.
• Actively contributes to developing TA strategies, processes, procedures and trainings designed to ensure standardization, consistency and compliance of the Talent Acquisition practice.
• Applies exit interview, engagement survey feedback, and a working knowledge of the EVP, to recruiting strategies, candidate interactions & selection.
• Develops and maintains strong work relationships with department managers, along with a working knowledge of MyoSite functions & roles to understand talent requirements, staffing needs and effectively guide candidate sourcing.
• Develops metrics based on key TA data points and reports performance results to stakeholders using the HR Dashboard. Tracks and analyzes key metrics and trends to determine process improvement recommendations.
• Provide mentorship and training to other team members, supporting their professional growth and performance.
• Conversant in the pay philosophy and constructs of the compensation system, the associated policy, processes and practices. Communicates compensation information appropriately & accurately.

Quality Engineer

Customer Support Specialist, Bilingual

Global Product Manager, Vascular Specialty Catheters

Accounts Receivable and Payable Specialist

Talent Acquisition Specialist – III