IT Service & Infrastructure Manager
CONYU IT&Workspaces GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Pinneberg • Germany
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About the role
- Monitoring and further development of services within our Private Cloud
- Handling and coordination of incidents in an ITIL-based ITSM
- Planning, implementing and documenting changes
- Responsibility for support and service matters
- Preparation and execution of customer satisfaction surveys
- Administration and support of customer applications
- Regular application of Windows updates (servers and clients)
- Management of Microsoft 365 environments (Entra ID, Intune, Defender, user and device management, Exchange, Teams)
- Active involvement in data center tasks (e.g., server installation, reconfigurations, inspections)
- On-site work in the data center and occasional customer visits
- Installation and setup of PC workstations
- Creation and maintenance of user objects and NTFS permissions
- Administration of Active Directory and Entra ID objects
- Administration of backups, file servers and print services
- Reviewing service delivery for quality and contractual compliance
- Initiating corrective actions and escalations as required
- Initiating, supporting and implementing projects
- Ensuring compliance with regulatory and ISO requirements
- Assisting with customer audits in the area of IT service management
- Participation in IT emergency drills
- Close collaboration within the team and with external partners
Requirements
- Completed IT-related vocational training, degree or equivalent practical experience (e.g., IT specialist, system administration, IT service)
- Experience in IT service and/or infrastructure environments
- Understanding of ITIL-based service processes
- Strong technical knowledge of Windows Server & clients and Microsoft 365
- Basic knowledge of virtualization (VMware and/or Proxmox) is a plus
- Experience working with ITSM systems and documented operational processes
- Structured, responsible approach to work
- Ability to prioritize tasks and work independently
- Willingness to take responsibility and proactively drive initiatives
- Experience in regulated environments (e.g., GxP, ISO) is an advantage — key qualities are diligence, reliability and quality awareness
- Very good German language skills, spoken and written, and basic English skills (for documentation, support communication and technical materials)
Benefits
- A trusting working environment where colleagues can rely on each other
- High degree of autonomy and scope to shape your role, with support when needed
- Short decision-making paths and open, direct communication
- An appreciative culture where performance is recognized and mistakes are seen as part of development
- Flexible working hours without rigid core times
- Part-time or full-time — tailored to your life situation
- Result-oriented work instead of presenteeism
- Remote work is standard
- Family-friendly conditions and understanding for personal matters
- 13th month salary and holiday pay
- Bonuses for exceptional commitment
- Support for training and personal development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows ServerMicrosoft 365ITILActive DirectoryVMwareProxmoxITSMuser managementNTFS permissionsbackup administration
Soft Skills
structured approachresponsibilitytask prioritizationindependenceproactive initiativediligencereliabilityquality awarenesscollaborationcustomer service
Certifications
IT-related vocational trainingdegree in ITIT specialist certificationsystem administration certification