CONYU IT&Workspaces GmbH

Manager

• Monitoring and further development of services within our Private Cloud
• Handling and coordination of incidents in an ITIL-based ITSM
• Planning, implementing and documenting changes
• Responsibility for support and service matters
• Preparation and execution of customer satisfaction surveys
• Administration and support of customer applications
• Regular application of Windows updates (servers and clients)
• Management of Microsoft 365 environments (Entra ID, Intune, Defender, user and device management, Exchange, Teams)
• Active involvement in data center tasks (e.g., server installation, reconfigurations, inspections)
• On-site work in the data center and occasional customer visits
• Installation and setup of PC workstations
• Creation and maintenance of user objects and NTFS permissions
• Administration of Active Directory and Entra ID objects
• Administration of backups, file servers and print services
• Reviewing service delivery for quality and contractual compliance
• Initiating corrective actions and escalations as required
• Initiating, supporting and implementing projects
• Ensuring compliance with regulatory and ISO requirements
• Assisting with customer audits in the area of IT service management
• Participation in IT emergency drills
• Close collaboration within the team and with external partners

IT Service & Infrastructure Manager