Installation, integration and deployment of Convoso SaaS products in client environments.
Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use.
Focus on improving onboarding efficiency, customer satisfaction and initial product adoption.
Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process.
Managing technical aspects of a delivery end-to-end with minimal escalation.
Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs.
Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team.
Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.

Requirements

1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.
Experience in managing a high volume of projects with cross-functional teams.
Experience interfacing with customers in the B2C space.
Ability to identify solutions for customers while upselling products and services.
Experience developing and advising solutions to hit revenue targets during the implementation stages.
Excellent project management skills and focused methodology mindset for success during all implementation phases.
Previous experience in the call center space is preferred.
Understand simple API integrations, customizations and simple SQL queries.
Past Java Scripting experience or exposure is nice to have however, not required.
Passion for implementation, Day Zero initiatives, in a supportive and creative work environment.
Experience with onboarding, education, set up of software, data transfers, etc.
Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms.
Stellar problem-solving skills and enjoy providing a high level of service.
Experience w/simple SQL queries.
Willingness to take initiative individually and within a team.

Benefits

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!
HQ Office:
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS implementationAPI integrationsSQL queriesJava Scriptingproject managementcustomer onboardingdata transferssolution developmentupsellingcustomer education

Soft Skills

problem-solvingcommunicationinitiativecustomer satisfaction focuscross-functional collaborationexpectation managementinnovationtrainingcoordinationadaptability