Convoso

Senior Director of Revenue Operations – Business Analytics

Convoso

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • Build & Run a Predictable Revenue Engine
  • Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
  • Own pipeline health, forecast accuracy, and stage consistency across the funnel
  • Improve conversion rates, stage velocity, and execution discipline through data-driven insights
  • Align GTM Teams Around One Operating System
  • Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
  • Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
  • Own Revenue Data, Analytics & System of Truth
  • Build and maintain a unified revenue data model across the full customer lifecycle
  • Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
  • Establish and maintain consistent KPI definitions and data-quality standards
  • Enable automated and self-service reporting to reduce manual effort
  • Deliver Executive-Ready Insights
  • Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
  • Proactively surface risks, trends, and opportunities—before they become problems
  • Support board materials, strategic planning, and OKRs with accurate, trusted data
  • Translate complex data into clear, actionable insights for senior leaders
  • Improve GTM Productivity & Execution Quality
  • Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
  • Partner with Enablement to improve onboarding, training, and execution quality
  • Analyze activity-to-output relationships to improve rep and CSM productivity
  • Support territory design, quota setting, capacity planning, and compensation inputs
  • Own RevOps Systems & Scalable Infrastructure
  • Own the RevOps tech stack, CRM, integrations, and automation
  • Reduce tool sprawl and simplify workflows across the GTM lifecycle
  • Drive automation and AI use cases that improve efficiency and predictability
  • Support expansion readiness, new segment launches, and GTM experimentation
  • Cross-Functional Leadership & Influence
  • Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
  • Influence behavior, process adherence, and data-quality standards across teams
  • Lead and develop RevOps resources (direct or dotted-line) as the function scales

Requirements

  • 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
  • Experience operating in a scale-up environment
  • Proven track record improving forecast accuracy, pipeline quality, and execution consistency
  • Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
  • Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
  • Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
  • Strong executive communication skills; able to simplify complexity and drive alignment
  • Builder mindset with a high bias for action
Benefits
  • remote work
  • flexibility in work arrangements
  • team integrity
  • positive persistence
  • continuous growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue OperationsGTM OperationsBusiness OperationsAnalyticsForecast AccuracyPipeline QualityGTM FunnelsSales ProcessesData AnalysisAutomation
Soft Skills
Analytical SkillsExecutive CommunicationInfluenceLeadershipCollaborationProblem SolvingSimplifying ComplexityStrategic ThinkingOperational PartnershipBias for Action