Program Manager – Colocation Accounts, Global Cloud and Data Centers
Convergint
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Develop, implement, and manage the account program successfully for designated Colocation Data Center customers.
- Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements.
- Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.
- Implement the program, sharing customer vision and expectations for internal alignment.
- Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work.
- Supports Strategic Account Manager to introduce additional Convergint offerings.
- Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers.
- Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.
- Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations.
- Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner.
- Create meaningful and constructive relationships with all vendor technical teams.
- Create and maintain the customer playbook.
- Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition.
- Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs.
- Serves as SME to specific customers’ technical standards and procedures.
- Maintain internal share point site for internal colleague support and training.
- Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK.
- Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.).
- Leads and coordinates product introductions, and updates.
- Remain engaged on new and up and coming technologies.
- Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects.
- 25% to 50% travel in average.
- Performs other duties and responsibilities as requested or required.
Requirements
- Bachelor’s degree
- Minimum 5 Year Data Center Hyperscale Projects Electronic Security Experience
- 10 Year Data Center Projects Electronic Security Experience
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data Center ManagementElectronic SecurityProduct Development LifecycleProject ManagementTechnical StandardsInnovative SolutionsCustomer EngagementAccount ManagementProcess ImplementationInternal Efficiency
Soft Skills
CommunicationCollaborationLeadershipRelationship BuildingTeamworkCustomer SatisfactionStrategic ThinkingProblem SolvingAdaptabilityAdvocacy
Certifications
Bachelor's Degree