Learning System Operations Specialist
Convergint
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $90,000 per year
Job Level
About the role
- Serve as the primary point of contact for learning system support inquiries, managing tickets and shared inbox requests
- Troubleshoot and resolve LMS issues related to access, enrollments, completions, permissions, and content behavior
- Execute LMS operational tasks, including user management, course uploads, assignments, and reporting
- Run and maintain standard LMS reports; ensure data accuracy and integrity
- Support system transitions, upgrades, and migrations through testing and issue resolution
- Create and maintain job aids, FAQs, SOPs, and self-service resources
- Partner closely with the LMS Administrator to stabilize daily operations and improve workflows
- Collaborate with HR, IT, Compliance, and Talent Development partners as needed
- Maintain confidentiality and data privacy standards when handling employee and compliance-related information
Requirements
- College degree or equivalent experience
- 1-3 years' experience supporting LMS or HR systems
- Familiarity with compliance-driven environments
- Vendor coordination experience
- Hands-on experience in systems support, LMS support, HR systems support, or Help Desk–style role
- Hands-on experience supporting a Learning Management System (e.g., Percipio, Workday Learning, Cornerstone, SAP SuccessFactors)
- Strong proficiency in Microsoft Excel (filters, pivot tables, data validation)
- Experience creating clear written documentation such as SOPs, job aids, or FAQs
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Strong written and verbal communication skills
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LMS supportuser managementcourse uploadsassignmentsreportingdata accuracydata integritycompliance-driven environmentsMicrosoft Exceldocumentation
Soft skills
communication skillsability to manage multiple prioritiescollaborationconfidentialityproblem-solving