Convergent Research

Operations

• Serve as the primary operational point of contact for all UK-based FROs, providing day-to-day support and guidance.
• Support all backend operations for Convergent UK, including finance, budgeting, HR, legal, and procurement support, while coordinating closely with the US-based domain experts and ensuring smooth alignment between teams.
• Build, document, and continuously improve operational policies, SOPs, and templates tailored for UK operations.
• Set up and maintain UK legal entities, bank accounts, payroll, insurance, and benefits administration for Convergent UK and FROs.
• Administer and optimize operational tools and platforms (e.g., Quickbooks, Ramp/Apron, Deel, Ironclad), manage user access, and troubleshoot issues.
• Support onboarding and training of FRO staff on UK operational systems and processes.
• Review and route vendor onboarding and procurement requests, handling exceptions as needed.
• Collaborate with Legal and Finance to ensure proper cost classifications, contract approvals, and documentation.
• Create and maintain a centralized archive of contracts, receipts, justifications, and compliance documentation.
• Work with our Compliance Manager to ensure compliance with UK employment law, tax, and regulatory requirements.
• Identify and implement process improvements to increase efficiency, clarity, and scalability.
• Develop and maintain strong working relationships with FRO leaders, scientists, and staff across the UK.
• Provide operational reporting and updates to Convergent leadership as needed.
• Support onboarding for new FROs as they launch in the UK.
• Travel to the US a few times a year as needed for team onsites.

Operations Manager

• Support project coordination. Help track tasks, deadlines, and deliverables across multiple projects.
• Facilitate communication. Keep team members and partners informed by updating project trackers, scheduling meetings, and taking notes.
• Assist with onboarding new FROs. Help set up tools, templates, and systems for each new team.
• Learn our processes. Understand how FROs are launched and help refine the playbook for future projects.
• Pitch in on internal operations. Support internal initiatives, events, and administrative tasks as needed.
• Participate in team meetings. Join quarterly in-person offsites and occasional travel to meet new teams and learn firsthand how projects operate.

Operations Manager

Launch Coordinator – Project Operations