Convenia

Customer Success Manager

• Gerenciar uma carteira de clientes, garantindo o sucesso em cada etapa da Jornada dos Clientes
• Realizar reuniões de Sucesso, estratégicas, trazendo visão de uma pessoa expert em DP e RH
• Engajar e reengajar clientes ao longo da Jornada, trazendo eles para o uso contínuo da solução
• Realizar ~50 reuniões com clientes por mês
• Entender a fundo o negócio de cada cliente, analisar dados e sugerir melhorias para que otimizem seus processos de DP e RH utilizando a plataforma Convenia
• Auxiliar em projetos visando otimização e melhoria dos processos táticos e estratégicos com clientes

Customer Success, Pleno

Inside Sales

• Drive sales of our innovative payroll (DP) and HR solutions, ensuring customer satisfaction and achievement of established revenue targets.
• Lead the closing stage, ensuring that leads are properly nurtured and converted into business opportunities;
• Analyze the market and identify strategic business opportunities, developing customized plans to address the specific needs of each prospective client;
• Deliver consultative and persuasive presentations to prospective clients, highlighting the benefits and added value of our payroll and HR solutions;
• Conduct complex negotiations and close contracts in compliance with company policies and guidelines;
• Work closely with marketing, product, and support teams to align strategies and ensure delivery of integrated, high-value solutions to clients;
• Monitor HR and technology market trends and track key competitors' activity to stay informed and competitive.

Customer Success, Pleno

Inside Sales Analyst – SaaS