Convelio

Operations

• Manage a team of 4–6 operations associates handling end-to-end fine art shipments.
• Own your team's performance across key metrics.
• Serve as the escalation point for complex operational situations.
• Monitor active shipments across your team's portfolio and identify bottlenecks early.
• Coach your team on client communication standards.
• Manage carrier and partner performance.
• Drive continuous improvement by identifying recurring issues and designing new processes.
• Recruit, onboard, and develop talent.

Operations Team Lead