Convatec

Business Analyst

• Collaborate with stakeholders to understand business objectives, processes, and requirements
• Conduct interviews, workshops, and analysis sessions to elicit and document user stories, use cases, and functional/non-functional requirements
• Capture Business Requirements, Business Cases, Functional Specifications, creating and elaborating user stories
• Drive awareness of requirements across business units and identify standard systems processes through evaluation of real-time data
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Maintain relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
• Create comprehensive and clear documentation such as business requirements documents (BRD), functional requirements documents (FRD), and use case specifications
• Develop process models, workflow diagrams, and prototypes to depict proposed solutions
• Work closely with IT Architects, technical teams, vendors to design feasible solutions fullfill business needs
• Evaluate existing Convatec systems and propose improvements or new solutions to optimize processes
• Act as a liaison between business stakeholders and technical teams, ensuring effective communication and understanding of requirements
• Collaborate with project managers, developers, and testers to ensure successful project delivery
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Assist in test planning and support the Technical teams in developing test cases that validate the implemented solutions against requirements
• Participate in user acceptance testing (UAT) and ensure solutions meet business expectations
• Support handover of new solutions and support documentation to our Operations Teams

Supply Chain

• Operationally responsible for the largest distribution centres for Convatec
• Manage the relationship with Third-Party Logistics partner
• Oversee daily operations and performance of the third-party logistics provider
• Collaborate with peers and logistics associates to develop the annual budget
• Monitor actual spend against budget and communicate variances to leadership
• Serve as main contact for all 3PL operations communications
• Prioritize, execute, and track savings from improvement projects
• Achieve OTIF monthly KPI
• Develop and manage Business Continuity Plans for operational crises

European Logistics Manager

Marketing

• Support the develop & deployment of the DTC Marketing Plan
• Development of specific campaigns, under the stewardship of the Senior Brand Manager, DTC
• Organic Social Media Management
• Performing due diligence on the requested RFDs to enable targeted BOFU marketing initiatives
• Key partner in the development & deployment of the Convatec x C-UK patient days, with specific responsibility for logistics
• Raising PRs, tracking POs, and point of contact for queries
• SME in MRL with responsibility for MRL submissions for DTC
• Responsibility for associated Medcompli submissions for DTC activity
• Responsible for ensuring the Sampling Service (NDC) is well equipped with materials to ensure smooth delivery of samples & engaging content

Brand Associate – DTC Marketing

Learning and Development

• Design and develop sales enablement outcome-based training for the ATT US Business Unit
• Utilize best in class learning practices and modalities
• Partner with sales leadership, field sales trainers, regulatory, marketing, region clinicians, corporate training, clinical and other stakeholders
• Evaluate current training against the sales organization emerging needs
• Ensure all training content is compliant with Medical Regulatory and Legal process

SFE Training Manager

Sales

• Develops strong working relationships with external and internal customers and utilizing internal relationships to establish strategy and build support for external goals and objectives.
• Gain approval and drive operational plans.
• Oversee the development and implementation of region tactical plans, goals, and objectives.
• Proactively identifies key issues and delivers efficient responses to business development opportunities.
• Manage the regional budget, ensuring that the allocation of resources is optimized.
• Interfaces with TMs and specified accounts to strategize, plan and execute the most effective method of education to drive sales , including product emphasis, audiences, locations, timing, resource needs, requirements, type of program, etc.
• Demonstrate intellectual and emotional capability and commitment.
• Exercises a high degree of adaptability in dealing with an ambiguous and complex work environment, balances multiplicity of demands on role in a responsive, professional manner,
• Drive organizational change and hold Territory Managers accountable for performance.
• Implement clear performance standards for employees against which to measure progress.
• Provide ongoing coaching to improve work performance and develop skills and abilities.
• Prepare others to assume new increased responsibilities in the future.
• Create high performing sales team by hiring, training, and retaining high quality Territory Managers.

Region Sales Manager – Chronic Care

Support Engineer

• Timely response to incident tickets for specific locations
• Desk-side support and troubleshooting for OS and application issues
• Device configuration for new joiners and recovery from leavers
• Participation in small to major incident/problem/change assessments and resolutions
• Providing technical support for hardware, software, and network issues
• Handling hardware installation, maintenance, and upgrades
• Software installation, configuration, and updating
• Network connectivity support and maintenance
• User training and guidance on software applications and IT tools
• Ensuring security compliance with predefined policies and strategies
• Managing hardware inventory and informing procurement needs
• Performing scheduled maintenance tasks for system optimization
• Escalating complex technical issues to higher-level support or specialized teams
• Maintaining accurate documentation of support activities
• Organizing local IT environment, including IT rooms and server rooms
• Providing exceptional customer service
• Responding to emergency IT incidents or system outages

Business Analyst

European Logistics Manager

Brand Associate – DTC Marketing

SFE Training Manager

Region Sales Manager – Chronic Care

Local IT Services & Support Technician