Configure, maintain and administer the ServiceNow instance
Develop and/or maintain ServiceNow workflows, forms, reports, and integrations
Collaborate with various teams to identify and implement ServiceNow enhancements and improvements
Perform regular ServiceNow updates and patches
Monitor ServiceNow performance and make necessary adjustments to optimize performance
Provide support and troubleshooting assistance to ServiceNow users
Participate in ServiceNow projects as needed
Create and maintain documentation of ServiceNow processes and procedures
Train new and existing ServiceNow users on the platform
Stay up-to-date on new ServiceNow releases and functionality

Requirements

Experience administering and configuring ServiceNow
Knowledge of IT Service Management (ITSM) best practices and processes
Some degree o scripting knowledge eg. JavaScript, HTML/CSS
Exposure on Agile/SCRUM methodology
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
ServiceNow Certified System Administrator (CSA) - highly desired
Any other ServiceNow Certification or Micro-Certification - optional

Benefits

Annual global incentive plan-bonus
Large corporation with representation and manufacturing plants in the world
Stable employer for Michalovce city and its surroundings
Corporate culture – Underpinning everything we do are our values: Improve care, Deliver results, Grow together, Own it, Do what´s right
Home office possibilities
Flexible working hours
Introduction program according to company standards
Development trainings
Career opportunities for internal employees
Referral bonus system
Recognition program
Meals in the amount of 0.44 Eur per one meal unit / day
Supplementary pension plan after the trial period with the employer's contribution
Social fund (various support and perks for employees)
Free bus transport within Michalovce city
Various events / team building activities for employees
Various employee discounts by vendors within Michalovce city

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow administrationServiceNow configurationServiceNow workflowsServiceNow formsServiceNow reportsServiceNow integrationsJavaScriptHTMLCSSIT Service Management (ITSM)

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsindependent workteam collaboration

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow CertificationServiceNow Micro-Certification