Convatec

Local IT Services & Support Technician

Convatec

full-time

Posted on:

Location Type: Office

Location: Sao Paulo • Brazil

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About the role

  • Timely response to incident tickets for specific locations
  • Desk-side support and troubleshooting for OS and application issues
  • Device configuration for new joiners and recovery from leavers
  • Participation in small to major incident/problem/change assessments and resolutions
  • Providing technical support for hardware, software, and network issues
  • Handling hardware installation, maintenance, and upgrades
  • Software installation, configuration, and updating
  • Network connectivity support and maintenance
  • User training and guidance on software applications and IT tools
  • Ensuring security compliance with predefined policies and strategies
  • Managing hardware inventory and informing procurement needs
  • Performing scheduled maintenance tasks for system optimization
  • Escalating complex technical issues to higher-level support or specialized teams
  • Maintaining accurate documentation of support activities
  • Organizing local IT environment, including IT rooms and server rooms
  • Providing exceptional customer service
  • Responding to emergency IT incidents or system outages

Requirements

  • English Level B1 or above required for the role
  • Ability to work effectively both independently and as part of a team
  • Self-motivated, proactive, and flexible in approach to work
  • Strong problem-solving abilities and experience in network device configuration
  • Proficient in Windows device (laptop and desktop) build and support
  • Skilled in managing multi-function print and scan devices
  • Competent in software installation, validation, and application support
  • Experienced in ticket queue management and reporting
  • Capable of performing simple maintenance tasks for various hardware devices
  • Ability to document activities clearly in a regulated environment
  • Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site
  • Adept at inventory management
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident responsedesk-side supportdevice configurationhardware installationsoftware installationnetwork connectivity supportticket queue managementmaintenance tasksWindows supportinventory management
Soft skills
customer serviceproblem-solvingself-motivatedproactiveflexibleteamworkindependent workclear documentationuser trainingcommunication