ControlUp

IT Engineer

ControlUp

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Mid-LevelSenior

Tech Stack

AzureDNSJamfMacOSVMware

About the role

  • Provide first-level technical support for hardware, software, and network-related issues
  • Manage user accounts and access controls (Active Directory, Okta, Azure AD)
  • Respond to and resolve IT support tickets via email, phone, or in person
  • Install, configure, and troubleshoot Windows/macOS operating systems and applications
  • Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
  • Assist in onboarding new employees, including setting up laptops, accounts, and IT access
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
  • Document IT issues and solutions in the helpdesk system
  • Escalate complex issues to senior IT staff when necessary
  • Assist with IT projects, including system upgrades, migrations, and security improvements
  • Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
  • Develop basic automation scripts (PowerShell, Bash) to improve efficiency

Requirements

  • 3–5 years of proven IT support/helpdesk experience
  • Experience handling onboarding and offboarding, including laptop and asset setup/return
  • Account creation and deactivation
  • User permissions and license provisioning
  • Coordinating with HR and IT systems (e.g., Okta, Google Workspace)
  • Active Directory, Group Policy (GPO), and user account management – mandatory
  • Okta – identity management, provisioning, deprovisioning – mandatory
  • Azure AD – user management, conditional access – mandatory
  • Google Workspace – admin console, email/calendar setup, group management – mandatory
  • Windows & macOS operating systems – installation, configuration, troubleshooting – mandatory
  • Endpoint management tools – ManageEngine, Intune, Jamf – mandatory
  • Networking basics – IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting
  • Virtualization and infrastructure – VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) – mandatory
  • Automation scripting – basic knowledge of PowerShell and/or Bash – advantage
  • Documentation – logging tickets, updating knowledge base, creating internal guides