Senior Audit Manager, Internal Audit
Sun Life
Job Level
Mid-LevelSenior
Tech Stack
AzureDNSJamfMacOSVMware
About the role
- Provide first-level technical support for hardware, software, and network-related issues
- Manage user accounts and access controls (Active Directory, Okta, Azure AD)
- Respond to and resolve IT support tickets via email, phone, or in person
- Install, configure, and troubleshoot Windows/macOS operating systems and applications
- Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
- Assist in onboarding new employees, including setting up laptops, accounts, and IT access
- Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
- Document IT issues and solutions in the helpdesk system
- Escalate complex issues to senior IT staff when necessary
- Assist with IT projects, including system upgrades, migrations, and security improvements
- Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
- Develop basic automation scripts (PowerShell, Bash) to improve efficiency
Requirements
- 3–5 years of proven IT support/helpdesk experience
- Experience handling onboarding and offboarding, including laptop and asset setup/return
- Account creation and deactivation
- User permissions and license provisioning
- Coordinating with HR and IT systems (e.g., Okta, Google Workspace)
- Active Directory, Group Policy (GPO), and user account management – mandatory
- Okta – identity management, provisioning, deprovisioning – mandatory
- Azure AD – user management, conditional access – mandatory
- Google Workspace – admin console, email/calendar setup, group management – mandatory
- Windows & macOS operating systems – installation, configuration, troubleshooting – mandatory
- Endpoint management tools – ManageEngine, Intune, Jamf – mandatory
- Networking basics – IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting
- Virtualization and infrastructure – VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) – mandatory
- Automation scripting – basic knowledge of PowerShell and/or Bash – advantage
- Documentation – logging tickets, updating knowledge base, creating internal guides
