Control Risks

Global Head – Project and Client Operations

Control Risks

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Lead

About the role

  • Develop and implement globally consistent systems and processes for Project and Client Operations, minimising administrative burden while maximising the speed and accuracy of invoicing.
  • Design and implement a delivery operating model that balances effective business support with operational efficiency.
  • Optimisation of team size with a focus on cost control and efficient placement of resources.
  • Ensure the business leaders have an efficient escalation process and each service line has a business partner to support their operations.
  • Maximise Control Risks’ ability to transact efficiently with clients, including vendor onboarding, management of invoicing requirements, and implementation of MSAs and other client agreements.
  • Focus on technology-enabled solutions that allow for the distribution of information about client transactions throughout Control Risks’ systems.
  • Lead and develop a global team, setting clear individual and team KPIs focused on business impact, service quality and performance.
  • Create a dynamic, service-focused culture which inspires problem solving, continuous improvement and innovation.
  • Establish transparent controls and review mechanisms across key risk areas (e.g. project closure, unbilled or aged WIP, PO accuracy, D365 setup), implementing targeted reviews and upskilling where required.
  • Regular consultation with the business and teams, including peer corporate services functions, to ensure processes are aligned and fit for purpose.
  • Own the technology road map for Project & Client Operations with a focus on simplicity, minimal data entry and single-pane access, prioritising AI enablement where appropriate.
  • Work in close partnership with the Strategy in the continuous improvement and business acceptance of the CTC portal.
  • Act as the main point of contact for other functions when they are implementing technology and process change to ensure alignment with Client & Project operations.

Requirements

  • Relevant experience in a senior business operations role.
  • Confident with Microsoft Office applications, including experience with Microsoft D365 F&O.
  • Critical thinking and strong analytical and problem-solving skills, with a data-driven and growth mindset.
  • Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
  • Resilient and able to thrive in a fast-paced, dynamic environment and adaptable to changing priorities.
  • Experience with remote people management and developing high performance in hybrid, leveraged teams.
  • Demonstrated ability to effectively lead and motivate teams to achieve both tactical and strategic goals.
  • Comfortable working in a matrix organization, with the ability to navigate cultural nuances and complexities.
  • Understanding of transactional project data including, but not limited to work in progress management, cost management and invoicing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscost managementinvoicingvendor onboardingMSA implementationD365 F&OAI enablementprocess optimizationKPI development
Soft Skills
critical thinkinganalytical skillsproblem-solvingcommunication skillsresilienceadaptabilityteam leadershipmotivationcultural navigationcontinuous improvement