Continuant

Sales Engineer

• Act as the primary technical interface to the customer identifying requirements and leading technical Q&A sessions.
• Design and customize audio/visual solutions for conference rooms and other corporate environments to meet customer, business, and technical objectives.
• Develop detailed scopes of work for AV projects. Scopes must be written in non-technical jargon for all stakeholders to understand.
• Prepare accurate estimates of labor, travel, equipment, and additional project-related costs.
• Review quotes with sales teams and clients to ensure technical solutions meet client requirements and expectations.
• Provide technical continuity throughout the project life cycle, supporting sales, design, and deployment phases.
• Build and maintain relationships with key partner stakeholders.
• Stay current with industry trends and new AV technologies. InfoComm, vendor specific trainings, etc.

A/V Sales Engineer

Support Engineer

• Serve as the top-tier technical escalation point for complex network incidents.
• Own high-impact issues end-to-end, including RCA, vendor engagement, and remediation planning.
• Troubleshoot across multi-vendor routing, switching, firewall, and SD-WAN environments.
• Mentor Level-1 and Level-2 engineers and provide knowledge transfer across the team.
• Participate in client meetings (20–25%) as a network subject-matter expert to support Sales and Account Management teams.
• Provide technical clarification of services, architectures, and capabilities during presales discussions.
• Contribute to proactive assessments, improvement plans, and change/problem/release management.
• Maintain clear, high-quality documentation and communication within ServiceNow.

A/V Sales Engineer

Network Support Engineer – Tier 3