Continental

Account Manager

Continental

full-time

Posted on:

Location Type: Hybrid

Location: Lafayette • United States

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Salary

💰 $60,000 - $65,000 per year

About the role

  • Serve as a client advocate to ensure satisfaction and long-term retention.
  • Proactively develop a deep understanding of client needs and goals.
  • Implement a structured client onboarding and performance rhythm including consistent business reviews.
  • Monitor and improve client engagement through surveys, feedback loops, and formalized communications.
  • Create client-specific success KPIs and regularly update clients on progress.
  • Lead a "Clients for Life" strategy to deliver a world-class customer experience.
  • Manage onboarding and hand-offs from Sales to Operations, ensuring expectations are aligned.
  • Ensure all Market Twenty 4 Seven and vending locations are merchandised according to company standards.
  • Conduct regular audits of markets and vending operations to ensure brand consistency, freshness, product diversity, and compliance with merchandising standards.
  • Collaborate with operational and marketing teams to optimize product selection based on customer preferences, leveraging our proprietary Market 24/7 technology.
  • Actively participate in launching new installations and promotional activities.
  • Manage the full contract lifecycle, including renewals, amendments, and renegotiations.
  • Maintain contract records, key dates (e.g., expirations), and renewal pipelines via CRM and Smartsheets.
  • Support the Contract Expiration Process by segmenting accounts, setting alerts, and participating in renewal planning.
  • Participate in proposal development, financial proforma creation, and client presentations.
  • Coordinate cross-functional teams (Sales, Marketing, Operations) to ensure contractual obligations are met and value is consistently delivered.

Requirements

  • Bachelor's degree in Sales, Business, Marketing, or Supply Chain Management, or equivalent industry experience.
  • 5+ years' experience in food service, route management, or vending services; prior B2B sales experience strongly preferred.
  • Strong proficiency with CRM systems (Salesforce preferred), Microsoft Office, and communication tools.
  • Exceptional ability to foster trust, credibility, and client satisfaction.
  • Results-driven with a can-do attitude, flexible, and capable of balancing client and business needs.
  • Valid Driver's License required; ability to operate a company vehicle.
  • Strong physical ability to meet demands including lifting, standing, and walking.
  • High energy, resilience, positive demeanor, and collaborative work style.
Benefits
  • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
  • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
  • Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client onboardingperformance managementKPI creationcontract managementproposal developmentfinancial proforma creationaudit complianceproduct selection optimizationB2B salesroute management
Soft Skills
client advocacytrust buildingcredibilityclient satisfactionresults-drivenflexibilitycollaborationhigh energyresiliencepositive demeanor
Certifications
Bachelor's degreeValid Driver's License