Continental Finance Company

IT Support Specialist

Continental Finance Company

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • United States

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Job Level

Junior

Tech Stack

AWSAzureCloud

About the role

  • Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed
  • Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue
  • Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies
  • Drive adoption and proficiency of changes within the organization in accordance ITIL Framework
  • Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives
  • Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines
  • Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals
  • Perform additional duties as assigned

Requirements

  • high school diploma or GED required
  • BA or BS Degree preferred
  • 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents
  • 1+ years' of experience with Microsoft 365 administration and Active Directory
  • Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft preferred
  • Ability to lift 25+ pounds and sit for long periods of time
  • Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
  • Knowledge of Active Directory user accounts and basic Microsoft applications
  • Ability to work well under deadlines and in a fast-paced environment
Benefits
  • competitive compensation
  • benefits in an exciting, fast-paced business casual environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingincident managementMicrosoft 365 administrationActive DirectoryCloud Technologydocumentationoperational efficienciesproject strategiesregulatory compliancemaintenance activities
Soft Skills
communicationleadershiporganizational skillsproblem-solvingadaptabilityteam collaborationtime managementclient engagementstakeholder assessmentworking under deadlines
Certifications
CompTIACiscoAWSMicrosoft