Continental Finance Company

Contact Center Technology Intern

Continental Finance Company

internship

Posted on:

Location Type: Hybrid

Location: Buffalo • New York • United States

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Salary

💰 $25 per hour

Job Level

Entry Level

About the role

  • Responsible for execution of the project/tasks outlined by the mentor
  • Support the implementation and optimization of AI-driven solutions within contact center technologies
  • Research and evaluate AI use cases to improve contact center operations and customer experience
  • Assist with configuration, testing, and validation of AI features within enterprise contact center platforms
  • Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities
  • Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality
  • Complete weekly reports and summaries outlining project progress, findings, and deliverables
  • Meet daily with a mentor to review project status, reports, and address questions
  • Support the department and company by providing innovative ideas, solutions, and an outside perspective
  • Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements

Requirements

  • Currently enrolled in and working toward an undergraduate STEM degree
  • Available to work 40 hours /week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
  • Foundational knowledge of or strong interest in artificial intelligence, automation, or data-driven technologies
  • Prior exposure to technical systems, analytics, or software platforms is a plus, but not required
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Demonstrated skills in the use of Microsoft Office applications such as Excel
  • Ability to learn new systems and adapt to emerging technologies
  • Ability to work independently and as part of a team
Benefits
  • Competitive compensation
  • Paid position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
artificial intelligenceautomationdata analysisperformance metricsconfigurationtestingvalidation
Soft Skills
attention to detailwritten communicationverbal communicationcollaborationproblem-solvingadaptabilityindependenceteamwork