Contentsquare

Product Manager

• Act as the primary Product Owner for sales-related business processes within the internal Salesforce team.
• Serve as the liaison between Sales, Marketing Operations, Revenue Operations, Customer Success Operations, and Professional Services Operations.
• Analyse and map end-to-end sales processes across integrated systems to ensure alignment, scalability, and efficiency.
• Collaborate with designated Data Owners and technical Salesforce experts to guide the design and implementation of scalable process improvements.
• Maintain and continuously improve business process documentation for the Sales organisation.
• Participate in strategic projects led by the Revenue Operations team, providing expert input on Salesforce capabilities and process implications.
• Translate business needs into clear, actionable user stories and prioritise the Salesforce development backlog.
• Ensure solutions align with overall data architecture and business strategy, advocating for data quality and governance.
• Stay current with Salesforce platform capabilities and integrated sales tools (e.g., Clari, Outreach, ChiliPiper, Distribution Engine), recommending enhancements where applicable.
• Collaborate with internal stakeholders to understand reporting and operational needs related to sales pipeline progression, handovers, and performance tracking.

Salesforce Product Owner

Support Engineer

• Own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations.
• Support customers via tickets and written communication, providing clear, accurate, and empathetic responses.
• Debug issues using browser tools, logs, and internal debugging platforms.
• Collaborate with Product, Engineering, and Customer Success to escalate issues and follow through on resolutions.
• Document learnings, solutions, and known issues to improve team knowledge and efficiency.
• Gradually take ownership of more complex cases as your expertise grows.
• Learn the analytics ecosystem and develop strong product knowledge across Heap and Contentsquare.
• Contribute ideas to improve processes, tooling, and the overall support experience.

Customer Support Engineer

Consultant

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences
• Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain
• Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value
• Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey
• Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights
• Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices
• Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes
• Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally
• Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap
• Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft

Senior Solution Consultant

Customer Support

• Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with Contentsquare. Your goal? Turn customers into vocal, loyal advocates of our platform.
• Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables. You’ll curate experiences that foster community and deliver real value.
• Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints. You’ll ensure programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy.
• Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories. Every touchpoint will reinforce our brand and value proposition.
• Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement, ensuring seamless execution across the business.
• Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events. You’ll gather valuable insights to help influence product improvements and innovation.
• Support customers throughout their entire lifecycle, from onboarding to ongoing engagement, ensuring they realize maximum value from Contentsquare. You’ll also help facilitate product demos, use-case examples, and knowledge sharing.

Manager, Customer Experience

• Elevate the Mobile Experience: Drive innovation and differentiation in the mobile app analytics market by anticipating customer needs and capitalizing on strategic opportunities.
• Optimize Deployment and SDKs: Ensure our mobile offering provides a delightful and straightforward deployment experience for mobile engineering teams. This includes managing our Software Development Kits (SDKs) to ensure they are industry-leading, reliable, and exceptional.
• Deliver Best-in-Class Analytics: Collaborate with engineering teams to provide superior analytics capabilities across a comprehensive range of application frameworks.
• Enhance Efficiency and User Value: Continuously improve the efficiency of our services and overall experience for our users, taking consistent feedback from the field teams and our customers.

Senior Product Manager – Mobile Core

Technical Account Manager

• Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
• Hosting recurring meetings for your customers
• Acting as an internal champion for your customers with all Contentsquare teams
• Handling standard escalation management for your accounts
• Acting as a product adoption expert for your customers, including running sessions for them to do light product education
• Helping ensure your customers are following Contentsquare best practices
• Scoping new Contentsquare projects for your customers
• Performing project management for large Contentsquare projects your customers are working on
• Contentsquare product administration and maintenance assistance
• Providing Contentsquare platform configuration assistance
• Triaging critical issues in conjunction with the Customer Support team
• Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
• Creating and distributing regular reports to your customers

Operations

• Support technical and operational projects that improve efficiency across the Engineering, Product & Design organization
• Explore opportunities to automate workflows through scripts, APIs, or AI-based tools
• Contribute to the creation and maintenance of internal utilities, dashboards, or command-line tools
• Help audit existing processes to identify inefficiencies or missing structures
• Document new processes, standards, and best practices in clear and accessible formats
• Assist with tool evaluations, proof-of-concepts, and adoption
• Participate in syncs and workshops to gather user needs and translate them into actionable improvements
• Bring your curiosity to challenge how we work and propose better approaches

Operations Engineer, Intern

People Operations

• Act as the first point of contact for employees and managers, providing guidance on HR policies and processes.
• Manage and resolve HR queries through multiple channels, such as email, Slack, and Jira ticketing systems.
• Manage and update policies, processes, employment contracts, addendums and other HR documents to ensure alignment with local regulations.
• Manage onboarding of new employees, including documentation, verifying right to work documents, coordinating welcome and induction, and supporting managers.
• Collaborate with HR team members, Payroll, Talent Acquisition, and other teams to ensure smooth operational workflows.
• Monitor compliance with local, regional, and global labor laws, staying current on regulatory changes that impact HR operations.
• Support visa, employment pass, and relocation processes in Singapore, coordinating with government agencies and external partners.
• Manage and consult with employees regarding leave requests and ensure relevant paperwork and systems are updated.
• Support the administration of employee benefits programs, including health insurance, pensions, and other employee benefits.
• Accurately input, maintain, and update employee data in Workday, including processing employee changes, uploading documents, and regularly auditing and verifying data to ensure integrity and accuracy.
• Create, maintain, and update comprehensive process documentation and "how-to" guides, regularly reviewing and improving them to reflect changes in policies, regulations, or processes.
• Develop, implement, and drive improvements in HR processes and programs, focusing on efficiency, compliance, and employee experience.
• Provide employees with all necessary documentation and act as point of contact for inquiries throughout the separation and offboarding process.

People Operations Specialist

• Lead Workday platform administration design and serve as the organization's primary subject matter expert for Workday HCM configuration, security architecture, and system optimization across all modules.
• Architect advanced configurations including complex calculated fields with custom validations, conditional business process logic, and sophisticated role-based security frameworks.
• Design, configure, and continuously improve Workday business processes to streamline HR operations, enhance user experience, and enable scalable global growth including supporting acquisitions and new market expansions.
• Build advanced workflows with dynamic approval routing, event-triggered notifications, exception handling, and conditional logic to support complex international requirements.
• Manage all Workday integrations with payroll providers, benefits systems, and third-party HR tools using EIB, Core Connectors, and REST/SOAP APIs to ensure seamless data flow and maintain exceptional data integrity across systems.
• Develop integration error handling, retry logic, and data validation frameworks to ensure high reliability.
• Partner with People Operations, Total Rewards, Talent Acquisition, and IT teams to translate business requirements into technical specifications and architecture solutions while managing semi-annual Workday releases and ongoing system enhancements.

People Technology Lead

Financial Planning and Analysis

• Act as the primary finance lead for GTM budget owners, influencing strategic decisions through rigorous financial modeling.
• Own the financial validation process for complex deals, including payment terms and booking rules.
• Evaluate renewal health by analyzing customer payment behavior.
• Protect margins by providing critical feedback on discounts and "unlimited" deal structures to ensure we don’t jeopardize future upsell opportunities.
• Develop and maintain sophisticated dashboards in Tableau to track North Star metrics: ARR, ACV, Net Retention, and LTV/CAC.
• Lead the monthly and quarterly booking forecast calls, identifying risks and opportunities early.
• Drive the validation process for complex commission structures, ensuring alignment between sales behavior and company financial goals.
• Partner with teams to build business cases for new features, evaluating how product changes impact our billing models and revenue recognition.

Senior Field Finance Analyst

Account Executive

• Strategize and execute plans to acquire and expand relationships with large enterprise customers in Japan.
• Build and maintain trusted relationships with senior executives (CIOs, CTOs, business leaders), fostering strong partnerships that drive mutual growth.
• Navigate long, complex sales cycles and manage the intricacies of enterprise procurement processes.
• Use account-based selling strategies to develop personalized solutions, increasing customer lifetime value.
• Ensure alignment with the broader team by collaborating with Marketing, Solutions Engineers, and Customer Success to deliver exceptional value to customers.
• Use Salesforce to track and manage pipeline health, providing clear visibility into sales progress and forecasts.

Salesforce Product Owner

Customer Support Engineer

Senior Solution Consultant

Manager, Customer Experience

Manager, Customer Experience

Senior Product Manager – Mobile Core

Technical Account Manager

Operations Engineer, Intern

People Operations Specialist

People Technology Lead

Senior Field Finance Analyst

Enterprise Account Executive