Customer Support Engineer

Contentsquare

full-time

Posted on: 1/12/2026

Location Type: Hybrid

Location: Tel-Aviv • Illinois • United States

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About the role

Own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations.
Support customers via tickets and written communication, providing clear, accurate, and empathetic responses.
Debug issues using browser tools, logs, and internal debugging platforms.
Collaborate with Product, Engineering, and Customer Success to escalate issues and follow through on resolutions.
Document learnings, solutions, and known issues to improve team knowledge and efficiency.
Gradually take ownership of more complex cases as your expertise grows.
Learn the analytics ecosystem and develop strong product knowledge across Heap and Contentsquare.
Contribute ideas to improve processes, tooling, and the overall support experience.

2+ years of experience in a technical support, customer-facing engineering, or solutions role.
Solid foundation in JavaScript, HTML/CSS, and basic web concepts.
Experience troubleshooting issues using tools like Chrome DevTools.
Familiarity with APIs and basic SQL concepts.
Strong written communication skills — clear, structured, and customer-friendly.
A proactive learning mindset: you’re curious, adaptable, and comfortable asking questions.
Ability to collaborate across teams and follow through on investigations.
Empathy for customers and an interest in helping them succeed with data-driven products.
Bonus points for:
Exposure to digital analytics, tag management systems, or data instrumentation.
Experience with support tools such as Zendesk, JIRA, or internal ticketing systems.
Familiarity with Heap, Contentsquare, or similar analytics platforms.
Understanding of session replay, masking logic, SDK, or custom event instrumentation.

Benefits

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
Work flexibility: hybrid and remote work policies
Generous paid time-off policy (every location is different)
Wellbeing and Home Office allowances
A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
Every full-time employee receives stock options, allowing them to share in the company’s success
We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
And more benefits tailored to each country

Tip: use these terms in your resume and cover letter to boost ATS matches.

JavaScriptHTMLCSSAPIsSQLsession replaymasking logicdata instrumentationdebuggingtroubleshooting

written communicationempathycollaborationproactive learningadaptabilitycuriositycustomer successproblem-solvingclear communicationstructured thinking