Manager, Customer Experience
Contentsquare
full-time
Posted on:
Location Type: Hybrid
Location: Munich • Germany
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About the role
- Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with Contentsquare. Your goal? Turn customers into vocal, loyal advocates of our platform.
- Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables. You’ll curate experiences that foster community and deliver real value.
- Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints. You’ll ensure programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy.
- Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories. Every touchpoint will reinforce our brand and value proposition.
- Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement, ensuring seamless execution across the business.
- Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events. You’ll gather valuable insights to help influence product improvements and innovation.
- Support customers throughout their entire lifecycle, from onboarding to ongoing engagement, ensuring they realize maximum value from Contentsquare. You’ll also help facilitate product demos, use-case examples, and knowledge sharing.
Requirements
- 5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.
- A deep understanding of customer needs and a passion for ensuring success. You’re credible and confident working with senior stakeholders and users.
- Strong experience planning and executing customer events, from webinars to intimate in-person workshops, creating memorable and impactful experiences.
- Comfortable engaging with customers at all levels, including presenting to senior executives. **Fluent in English and either German or Dutch**, with excellent written and verbal communication skills.
- Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget.
- Proactive and innovative, always exploring new ways to engage customers and improve processes.
- Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight (experience with these is a plus).
Benefits
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer engagementevent planningcustomer advocacycontent developmentbudget managementcustomer lifecycle managementproduct demonstrationsuse-case examplesknowledge sharing
Soft skills
relationship buildingcommunicationorganizational skillsproactivityinnovationcredibilityconfidencecustomer needs understanding