Contentsquare

People Operations Specialist

Contentsquare

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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About the role

  • Act as the first point of contact for employees and managers, providing guidance on HR policies and processes.
  • Manage and resolve HR queries through multiple channels, such as email, Slack, and Jira ticketing systems.
  • Manage and update policies, processes, employment contracts, addendums and other HR documents to ensure alignment with local regulations.
  • Manage onboarding of new employees, including documentation, verifying right to work documents, coordinating welcome and induction, and supporting managers.
  • Collaborate with HR team members, Payroll, Talent Acquisition, and other teams to ensure smooth operational workflows.
  • Monitor compliance with local, regional, and global labor laws, staying current on regulatory changes that impact HR operations.
  • Support visa, employment pass, and relocation processes in Singapore, coordinating with government agencies and external partners.
  • Manage and consult with employees regarding leave requests and ensure relevant paperwork and systems are updated.
  • Support the administration of employee benefits programs, including health insurance, pensions, and other employee benefits.
  • Accurately input, maintain, and update employee data in Workday, including processing employee changes, uploading documents, and regularly auditing and verifying data to ensure integrity and accuracy.
  • Create, maintain, and update comprehensive process documentation and "how-to" guides, regularly reviewing and improving them to reflect changes in policies, regulations, or processes.
  • Develop, implement, and drive improvements in HR processes and programs, focusing on efficiency, compliance, and employee experience.
  • Provide employees with all necessary documentation and act as point of contact for inquiries throughout the separation and offboarding process.

Requirements

  • 3+ years of experience in HR operations, with strong knowledge of Singapore employment law, work passes, and visa processes.
  • Experience supporting HR operations in additional APAC regions, particularly Japan and Australia, is highly desired.
  • Experience working in shared services or centralized People Operations environments, handling high volumes of queries.
  • Fluency in English is required.
  • Familiarity with HR systems like Workday or similar HRIS platforms, with an emphasis on maintaining accurate data and automation.
  • Strong problem-solving abilities and a proactive, solution-oriented approach.
  • Experience creating, maintaining, and updating HR policies, procedures, and employee guides.
  • Proven success in improving HR workflows and implementing process enhancements.
  • Excellent organizational skills with the ability to prioritize tasks effectively.
  • Ability to ensure data accuracy and confidentiality, with great attention to detail.
Benefits
  • Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
  • Work flexibility: hybrid and remote work policies
  • Generous paid time-off policy (every location is different)
  • Immediate eligibility for birthing and non-birthing parental leave
  • Wellbeing and Home Office allowances
  • A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
  • Every full-time employee receives stock options, allowing them to share in the company’s success
  • We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
  • And more benefits tailored to each country

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR operationsemployment lawvisa processesHR policiesemployee guidesdata accuracyprocess improvementsonboardingemployee benefits administrationcompliance monitoring
Soft skills
problem-solvingorganizational skillsattention to detailproactive approachcommunicationcollaborationprioritizationguidancesupportconsultation