Contabo

Technical Support Specialist – Nightshift

Contabo

full-time

Posted on:

Location Type: Remote

Location: Czechia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

LinuxSQL

About the role

  • ensure smooth 24/7 operation within the framework of technical 3rd level support
  • customer support and communication with our customers in both English and German via the ticket system
  • monitoring and troubleshooting the customer's IT infrastructure
  • provide technical solutions for customer concerns such as compromised servers, managed server tasks, website and server migrations, or error analysis on the websites
  • documentation collection, server construction or provisioning as well as proactive monitoring of internal infrastructure
  • responsible for the night shift and help customers from other time zones directly
  • work with colleagues from the 3rd level to help customers
  • install, configure and administer servers, networks, applications for the benefit of customers
  • familiarise yourself with new technologies and support in professional development through intensive training

Requirements

  • a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
  • very good knowledge of administration under Linux (Shell/Terminal)
  • service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
  • English language skills (mandatory, as this is our company language)
  • initial knowledge of Bash scripting and basic programming skills (desirable)
  • Experience in dealing with databases (SQL)
  • Sound knowledge of German
Benefits
  • great freedom for your creative ideas
  • ongoing professional and personal development opportunities in an innovative and technological environment
  • MultiSportCard
  • Meal Vouchers
  • a comprehensive induction with your colleagues by your side
  • modern and conveniently located workplaces at our European locations
  • Remote or hybrid working opportunities with the same technical equipment at home as in the office
  • flexible working hours for a healthy work-life balance
  • 30-day vacation by default
  • the possibility of working in our summer office in Mallorca, as well as from any EU country
  • an extra day off to get involved in social activities as part of our Volunteer Day
  • attractive conditions on many products and services through our corporate benefits program
  • unforgettable moments at our company events and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux administrationBash scriptingSQLserver installationserver configurationserver administrationnetwork administrationapplication administrationerror analysiswebsite migration
Soft Skills
customer supportcommunicationservice-orientedindependentresponsibleproactive monitoringteam collaborationproblem-solvingtechnical supportprofessional development