Contabo

Support Engineer

• take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support
• customer support and communication with our customers in English via the ticket system
• monitoring and troubleshooting the customer's IT infrastructure
• provide the technical solutions for customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites
• correct documentation collection, server construction or provisioning, proactive monitoring of the internal infrastructure
• installing, configuring and administering servers, networks, applications for the benefit of customers

Technical Support Specialist

• ensure smooth 24/7 operation within the framework of technical 3rd level support
• customer support and communication with our customers in both English and German via the ticket system
• monitoring and troubleshooting the customer's IT infrastructure
• provide technical solutions for customer concerns such as compromised servers, managed server tasks, website and server migrations, or error analysis on the websites
• documentation collection, server construction or provisioning as well as proactive monitoring of internal infrastructure
• responsible for the night shift and help customers from other time zones directly
• work with colleagues from the 3rd level to help customers
• install, configure and administer servers, networks, applications for the benefit of customers
• familiarise yourself with new technologies and support in professional development through intensive training

Technical Support Specialist

Technical Support Specialist – Nightshift