Contabo

Technical Support Specialist

Contabo

full-time

Posted on:

Location Type: Remote

Location: Czechia

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Tech Stack

LinuxSQL

About the role

  • take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support
  • customer support and communication with our customers in English via the ticket system
  • monitoring and troubleshooting the customer's IT infrastructure
  • provide the technical solutions for customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites
  • correct documentation collection, server construction or provisioning, proactive monitoring of the internal infrastructure
  • installing, configuring and administering servers, networks, applications for the benefit of customers

Requirements

  • a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
  • very good knowledge of administration under Linux (Shell/Terminal)
  • service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
  • English language skills (mandatory, as this is our company language)
  • initial knowledge of Bash scripting and basic programming skills is desirable
  • experience in dealing with databases (SQL)
  • sound knowledge of German
Benefits
  • great freedom for your creative ideas
  • ongoing professional and personal development opportunities in an innovative and technological environment
  • Meal vouchers
  • MultiSportCard
  • Additional Sick Pay
  • a comprehensive induction with your colleagues by your side
  • modern and conveniently located workplaces at our European locations
  • Remote or hybrid working opportunities with the same technical equipment at home as in the office
  • flexible working hours for a healthy work-life balance
  • 30-day vacation by default
  • the possibility of working in our summer office in Mallorca, as well as from any EU country
  • an extra day off to get involved in social activities as part of our Volunteer Day
  • attractive conditions on many products and services through our corporate benefits program
  • unforgettable moments at our company events and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux administrationBash scriptingSQLserver installationserver configurationserver administrationnetwork administrationapplication administrationerror analysiswebsite migration
Soft Skills
customer supportcommunicationservice-orientedindependent actionresponsible action
Certifications
vocational training in IT